Transfer & Cancellation Policy

Transfer Policy after the Start of a Course:
A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee. All credits for paid courses and seminars will expire one year after they are issued.
 
A 5% service fee is attached to any request to change payment from one credit card to another.
 
Cancellation and Refund Policy:
S.J. Grant and Associates, Inc. will provide you with a complete refund if you cancel your enrollment prior to the start of your course or if you do not attend any part of the course.

Refunds will be issued to the student within 45 days from the date of cancellation, or the first day of the course, whichever is earlier.
 
If you attend all or part of a course, no refunds will be provided.
 

NOTICE TO STUDENTS: ACCET COMPLAINT PROCEDURE

 
This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided. When problems arise, students should make every attempt through the formal complaint procedure within the institution to find a fair and reasonable solution.
However, in the event that a student has exercised the channels available within the institution to resolve the problem(s) by way of the institution's formal student complaint procedure, and the problem(s) have not been resolved, the student has the right and is encouraged to take the following steps:
1. Complaints should be in writing and mailed, faxed, or emailed to the ACCET office. Complaints received by phone will
be documented, and the complainant will be requested to submit the complaint in writing.
2. The letter of complaint must contain the following:
A detailed description of the problem(s).
The approximate date(s) and title(s) or position(s) of the individual(s) involved in the problem(s), including both
institutional staff and/or other students who were involved:
Evidence demonstrating that the institution's complaint procedure was followed prior to contacting ACCET;
The name and mailing address of the complainant: if the complainant specifically request that anonymity be
maintained, ACCET will not reveal his/her name to the institution involved.
3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to
ACCET (e.g., the student's enrollment agreement, the syllabus or course outline, correspondence between the
student and the institution).
4. SEND TO: ACCET
CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N. Street, NW
Washington, DC 20036
Telephone: (202) 955-1113
Fax: (202) 955-1118 or (202) 955-5306
Website: www.accet.org
Note: Complainants will receive an acknowledgement of receipt within 15 days.